After the latest developments in the Coronavirus COVID-19, the World Health Organization (OMS) declared the disease to be Pandemic. Due to the great increase in confirmed cases in Europe, to combat this situation we have developed some precautionary and preventive practices, with the aim of ensuring the health and well-being of all of us:
  • We continue to work to receive your orders and indicate that deliveries in European territory continue to be carried out normally;
  • Visits to the company only for delivery / collection of goods or when requested by a company employee;
  • Use phone / email for any clarification;
  • Do not visit the company if you have any symptoms related to COVID-19, if you have been in contact with someone who is suspicious, or has been confirmed to have contracted the infection;
  • Do not visit the company without authorization, if you have traveled in the last 14 days to areas / countries that are affected by COVID-19
  • Avoid physical contact for greetings.
Throughout this process, it will be our constant concern not to harm customers, suppliers and employees. Marita Store thanks you for your cooperation and understanding so that with these measures the return to normality is as soon as possible.
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Alternative Resolution of Consumer Disputes

The Alternative Resolution of Consumer Disputes covers mediation, conciliation and arbitration.
Independent entities, with specialized and impartial staff, help the consumer and the company to reach a friendly solution through mediation or conciliation. If such an agreement is not reached, the arbitral tribunal can also be appealed through a simple and quick process.
What are Alternative Dispute Resolution Entities?
They are mostly Consumer Conflict Arbitration Centers, which resolve disputes through mediation, conciliation and arbitration procedures, free of charge or at reduced costs. They provide free information on consumer topics.
In the event of a dispute, we inform the consumer that the alternative dispute resolution entity to be contacted is as follows:
Porto Consumer and Arbitration Information Center - Website: - E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it..
For more information see the official website of the European Union