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Alternative Resolution of Consumer Disputes

The Alternative Resolution of Consumer Disputes covers mediation, conciliation and arbitration.
Independent entities, with specialized and impartial staff, help the consumer and the company to reach a friendly solution through mediation or conciliation. If such an agreement is not reached, the arbitral tribunal can also be appealed through a simple and quick process.
What are Alternative Dispute Resolution Entities?
They are mostly Consumer Conflict Arbitration Centers, which resolve disputes through mediation, conciliation and arbitration procedures, free of charge or at reduced costs. They provide free information on consumer topics.
In the event of a dispute, we inform the consumer that the alternative dispute resolution entity to be contacted is as follows:
Porto Consumer and Arbitration Information Center - Website: https://www.cicap.pt/ - E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it..
For more information see the official website of the European Union